Hospitality

When I sell liquor, it's called bootlegging; 
when my patrons serve it on Lake Shore Drive, it's called hospitality.

quote by Al Capone

Business development

There are two ways to extend a business. 
Take inventory of what you are good at and extend out from your skills. 
Or determine what your customers need and work backwards, even if it requires learning new skills. Kindle is an example of working backwards.

Quote by Jeff Bezos

The power of the customer

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Quote by Sam Walton

Job security

Any organization that thinks it can guarantee job security is going a dead end.
Only satisfied customers can give people job security. Not companies.

quote by Jack Welch